Privacy Policy

Infinity Candles ("we," "us," or "our") operates the website infinitycandles.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase from us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

We may collect the following types of information:

Information you provide directly:

• Name, email address, and phone number when you contact us or submit a custom order inquiry
• Shipping address and billing information when you place an order (processed securely through Stripe)
• Messages and correspondence you send us

Information collected automatically:

• Browser type, operating system, and device information
• IP address and general geographic location
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your order, inquiries, or custom requests
• Send transactional emails (order confirmations, shipping updates)
• Improve our website and product offerings
• Comply with legal obligations
• Prevent fraud and protect the security of our Site

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

All payment transactions are processed through Stripe, a third-party payment processor. We do not store your credit card number or full payment details on our servers. Stripe's use of your personal information is governed by their Privacy Policy, available at stripe.com/privacy.

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent; however, some features of the Site may not function properly without cookies.

Types of cookies we use:

• Essential cookies — required for the Site to function (e.g., shopping cart)
• Analytics cookies — help us understand how visitors interact with the Site
• Preference cookies — remember your settings and selections

We may use third-party services that collect, monitor, and analyze data to help us improve our Site. These include:

• Stripe — payment processing
• Analytics providers — website traffic analysis

These third parties have their own privacy policies governing the use of your information.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order records are retained for a minimum of seven years for tax and accounting purposes.

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information
• The right to opt out of marketing communications
• The right to data portability

To exercise any of these rights, please contact us at [email protected].

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy, please contact us: